At CheckOutMall.com, we want you to be fully satisfied with every item that you purchase. If you are not satisfied with your CheckOutMall.com purchase, you may return most items within 30 days for a full refund of the purchase price, minus shipping, handling or other additional charges. See the “Exceptions” section for products not covered by our return policy.
IMPORTANT: With limited exceptions, returns are refunded in the form of online store credit redeemable at CheckOutMall.com. CheckOutMall does not refund any shipping charges. With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering any shipping costs to return your item(s).
Please be sure to send your item(s) back in full accordance with our Online Return Policy:
Item(s) must be sent back within 30 days of the delivery date.
Item(s) must be unused and in like-new condition.
All merchandise must be returned in its original packaging and with all included accessories and paperwork.
Returns sent back to our warehouse without a return authorization generated through our Returns Center or by contacting our Customer Care team will be charged a $10 manual processing fee.
Exceptions: CheckOutMall.com cannot accept returns for certain items. Items that are ineligible for return are noted online. Non-refundable items include:
Products that were resold or altered (or tagged) for resale will not be accepted.
Opened software or kits.
Electronic media products that are not defective (such as USB thumb drives and memory cards).
Personal care products (such as face masks, face shields).
Products listed as final sale or non-returnable.
Products not purchased from CheckOutMall.com.
Domestic Returns (United States)
To return or exchange your item(s):
Start by visiting our Returns Center at Returns@checkoutmall.com and enter the email address used when you placed your order.
Your request to return your item(s) must be within 30 days of your delivery date or otherwise within our Return Policy.
With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering return shipping costs. The return shipping label cost will be deducted from your refund amount.
You will receive an email with return instructions. Select "Start a Return" and choose the item(s) you wish to return. Follow the instructions to print a return shipping label.
Please use the issued shipping label to ensure proper processing of your return. Keep the return tracking number from the package you are returning to ensure the package is returned to our warehouse.
You may return your package to any U.S. Post Office location. An email confirmation will be sent to you once your return is received and processed by our warehouse.
Should you choose to return your item(s), CheckOutMall does not provide pre-paid return labels and you will be responsible for covering the shipping costs. In addition, customers outside of the United States will be unable to use our online Returns Center. Instead, please follow the instructions below to return in accordance with our Online Return Policy.
To return your item(s) by mail, please contact our Customer Care team at helpInternational@checkoutmall.com. We will provide you with a return label that you may take to any of your local carriers. Send your return items to our Returns Department at the address below:
2901 W Washington Ave #108
Las Vegas, NV 89107
Damaged or Defective Item(s)
If you receive a damaged or defective item from CheckOutMall.com, contact a Customer Care representative immediately thru website.
● Please supply the representative with your order number, item number and tracking number from your original confirmation email. The representative will also need your email address and phone number.
● CheckOutMall.com will make every reasonable effort to assist you with your return.
● A defective item may be replaced within 30 days from date of purchase under our Warranty Policy, or within the manufacturer's warranty period, whichever is longer. Contact a Customer Care representative for assistance.
● When possible, please have picture(s) available of the damage or defect to expedite assistance.
● Damaged or defective item(s) will be replaced if available or CheckOutMall.com store credit will be issued.
Lost in Transit Item(s)
If your tracking number shows the order was delivered, but you never received it from CheckOutMall.com, contact a Carrier immediately.
● Contact the carrier and submit a claim for the lost in transit item(s). Please supply the representative with your order number, item number, tracking number from your original confirmation email, and claim number. The representative will also need your email address and phone number.
● CheckOutMall.com will assist you with any paperwork needed to get your item tracked down or a insurance refund from carrier.
We strive to have all orders picked, packed, and shipped as quickly as possible because we know you can't wait to receive it! With that in mind, once your order is placed, we are not able to cancel your order. Please see the return policy for additional information if a return is still needed.
In-Store Purchases Return Policy
CheckOutMall stores are independently owned and operated and may vary by location. Please contact your local store for a copy of their Return Policy. CheckOutMall.com cannot process returns for products purchased from CheckOutMall stores.
Many of the items that are sold on CheckOutMall.com come with a manufacturer's warranty. Applicable warranty information can usually be found inside the box or packaging. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.
Our CheckOutMall-branded private label products include either a 90-day or 1-year warranty, depending on the product. You may read the terms of these limited warranties below.