Return Policy

STANDARD Check Out Mall RETURN POLICY - Effective with sales starting February 7, 2020

We want you to be satisfied with your purchase.


Most products can be returned in new condition, with the original packaging (including accessories, manuals and parts) along with your order number. Please see our terms and conditions below.

After the return period, or if the item has been used, the manufacturer’s warranty may apply. See your owner’s manual for specific product details & proper handling.



  • will be issued in the same form as the original method of payment.
  • with a gift receipt will either be exchanged or refunded in the form of a gift card.
  • may require identification.

Return Policy*

*Exceptions and Other Terms may apply

(see below)

Shop Your Way Member




Purchases without

delivery or installation


45 days


30 days

  • Shipped returns will deduct applicable shipping charges from your refund, unless the return is a result of our error

Purchases in Mattresses:

-  Including foundations, bed frames, headboards & footboards



7 days

  • Returns must be in the original unopened sealed bag.
  • Returns must be undamaged, unsoiled & free of stains or infestations. All law tags must be attached.
  • Adjustable base foundations/beds are not returnable.   Please refer to your manufacturer’s warranty. 

Upholstered furniture for indoors:

Including recliners & sofas

7 days


Exceptions and Other Terms

The Exceptions and Other Terms below apply to both Shop Your Way members and non-members.




Non-returnable items:

  • No returns on Valentine, Easter, Halloween and Christmas product after the holiday. Holiday season items purchased after the holiday are final sales and no returns will be accepted.
  • Custom and personalized items, including custom jewelry cannot be returned. 
  • Opened music, movies, software, video games, and collectibles cannot be returned, but if defective, they can be exchanged for an identical item.
  • If you return an item for exchange, the replacement merchandise that you receive cannot be refunded, it is only eligible for exchange.
  • Delivery, labor &/or installation fees will not be refunded
  • Items that contain or utilize flammable liquids or gases cannot be returned through the mail, even if the item has been emptied of these materials. Types of products include, but are not limited to, items such as lawn mowers, leaf blowers and pressure washers. These products must be returned in person at your local Check Out Mall store and presented to an associate to complete the transaction.


Price adjustments for purchases made in our stores

  • Price adjustments will be given on prior Check Out Mall purchases made in our stores that go on sale within 7 days of purchase only with your original sales order number.
  • Price adjustments will not be given on online prices, doorbusters, holiday or seasonal merchandise or merchandise that is on clearance.


Returning items purchased from our Marketplace sellers

  • Check Out Mall with Marketplace sellers - third party businesses who sell items on our website. These items cannot be returned to a Check Out Mall or to your local Check Out Mall store.
  • All returns of products sold and fulfilled by a third-party seller, including damaged and incorrect products must be returned directly to such third-party seller.
  • Each seller has individual return policies & requirements for returns. You can find these on customer page, which can be found by clicking on the name of the seller from the product page and then on the seller's return policy link.
  • For items sold by a Check Out Mall Marketplace vendor and fulfilled by Check Out Mall, returns can be made via shipping to the facility indicated on your packing slip. Returns cannot be returned to a Check Out Mall store location.
  • Please note that Check Out Mall does not support returns for international orders sold or fulfilled by a third-party seller at this time. All international sales of products sold or fulfilled by these third-party sellers are final.


Promotional Offers:

  • If you return an item bought as part of a promotional offer, we will refund what you return minus the value of the discount, bonus item, or points earned. Examples: award cards, gift cards, free or bonus items received with purchase. Check Out Mall Points earned on the item will be removed from your Check Out Mall Account. We may reduce your refund amount if there is a points shortfall. See Check Out Mall/points for more details. Multiple-buy discounts are pro-rated among all items: if some are returned, the refund will be reduced by their pro-rated discount. Award cards may have an expiration date which will be on the face of the card.

We reserve the right to limit or decline a refund or exchange.

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